Welcome to Washowash Services! This Privacy Policy outlines how Washowash Services, referred to collectively as our website (www.Washowash.in), Washowash Mobile app, and associated platforms, handle your information. By utilising these services, you authorise us, our affiliates, and associated partners to contact you (“you” or “customer,” referring to any person visiting or using the platform) through various means such as email, phone calls, SMS, or mobile notifications. These communications aim to provide information about services, offer product knowledge, and present promotional offers from the platform and associated third parties. This entails the collection of personally identifiable information as described below.

Even if you are registered under DND or DNC or NCPR service, you grant us permission to contact you via Washowash Services and associate partners for the aforementioned purposes upon registration. This Privacy Policy covers how Washowash handles personally identifiable information collected while you visit, use, or download the platform. Additionally, it addresses how Washowash treats personally identifiable information shared by business partners but does not extend to practices of companies not owned or controlled by Washowash, or individuals not employed or managed by Washowash.

Washowash collects personally identifiable information during platform registration, usage of specific Washowash products or services, platform visits or usage, and participation in promotions or sweepstakes. Additionally, we may receive personally identifiable information from our business partners. Upon registration, we collect details such as your first name, middle name, last name, state, city, address, email, mobile number, birth date, and gender. Once registered and signed in to our services, you are no longer anonymous to us.

During registration, you may be asked to register your mobile phone, email ID, pager, or other devices to receive text messages, notifications, or other services on your wireless device. By registering, you authorise us to send SMS/email alerts related to your login details, service requirements, or promotional messages/emails.

At Washowash, we value the privacy of the information you share with us. We treat all collected private information for our customers, acquired through channels such as Customer registration at the store, Mobile application, or Call centre, with utmost respect. Any information shared by users is utilised with consent and for specific purposes. By submitting personal information, you explicitly consent to its usage as deemed fit in the given circumstances.

We employ this information to provide tailored services, including:

• Updating you on order status
• Introducing new services
• Sharing offers and packages
• Conducting research to gather feedback on our services

Our communication methods include telephone calls, WhatsApp messages, text messages, emails, and direct mailers.

As a company, we deeply respect the privacy of the information you entrust to us. To ensure transparency, we guide you through our entire information collection process. This Privacy Policy applies to www.washowash.in, a laundry services provider platform wholly owned and operated by SS & CO. Kindly review the policy to comprehensively understand our information gathering and dissemination practices. By using our website www.washowash.in, you consent to the data gathering practices applied across our website.

Important Notes:

This Privacy Policy is subject to change without notice. We urge you to periodically review our website to stay informed about any policy updates. By visiting this website, you agree to adhere to the terms and conditions specified in the Privacy Policy. If you disagree, please refrain from using or accessing our Website. Your mere use of the Website implies explicit consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and governed by the Terms of Use.

1. Collection of Personal Details and Related Information:

When using our website, we collect personal information necessary to provide a smooth, secure, and customised browsing experience. You have the option to browse our website without sharing personal information, but providing such information makes you identifiable to us. We aim to collect only essential information to ensure efficient service delivery. You can choose not to provide information by opting out of specific services or features on the website. In our pursuit of offering top-notch services, we may track your online behaviour and purchase patterns to enhance service quality. The information collected helps us understand user demographics, interests, purchase behaviour, and patterns for improved user service. This data might include URLs visited, computer browser details, and IP addresses. We use tools like “cookies” to analyse web page flow, measure promotional effectiveness, and enhance trust and safety. “Cookies” are small files placed on your hard drive that aid in service provision. While most cookies are “session cookies’ ‘ deleted at the session’s end, you can decline cookies through your browser, potentially limiting certain website features.

You might encounter “cookies” or similar devices placed by third parties on specific website pages, over which we have no control. If you make purchases or transactions through our website, we collect relevant transaction-related information like billing addresses, payment instrument details, and tracking information.

When posting on message boards, chat rooms, or providing feedback, we collect and retain the provided information for dispute resolution, customer support, and issue troubleshooting purposes, as permitted by law. Personal correspondence such as emails or letters sent by you or other users or third parties regarding your website activities or postings may also be collected and stored in a dedicated file.

While some sections of our website can be browsed without registration, certain activities (e.g., availing services) may require registration. Contact information collected during registration is used to send offers based on previous orders and user interests.

2. Use of Demographic/Profile Data/Your Information:

We utilise personal information primarily to offer requested services and, if used for marketing purposes, provide opt-out options. We use this information for dispute resolution, problem-solving, ensuring service safety, collecting payments, measuring consumer interest, informing about online/offline offers, customising user experience, identifying and preventing errors, fraud, and criminal activities, enforcing terms and conditions, as described during collection. To continually enhance products and services, we collect and analyse demographic and profile data, along with IP addresses, for server diagnosis, website administration, and broad demographic understanding. Periodically, you may be requested to participate in optional online surveys that collect contact and demographic information, aiding in tailoring your website experience and content delivery based on preferences.

3. Cookie Usage:

A “cookie” is a small piece of information stored by a web server on a browser for future retrieval. We use both permanent and temporary cookies without storing personally identifiable information. Cookies help the browser remember user-specific details for enhanced browsing experiences.

4. Sharing of Personal Information:

We may share personal information with corporate entities and affiliates to prevent identity theft, fraud, abuse of services, or facilitate joint services, ensuring they do not market to you without explicit consent. Personal information might be disclosed if required by law, to respond to legal processes, enforce terms or privacy policy, protect user or public rights, or in business entity mergers, acquisitions, or reorganisations while ensuring adherence to this privacy policy.

5. Links to Other Sites:

Our website may contain links to other websites collecting personally identifiable information. We are not responsible for the privacy practices or content of those linked websites.

6. Security Precautions:

Our website employs robust security measures to safeguard information against unauthorised access, ensuring the protection of your data.

7. Choice/Opt-Out:

Users can opt-out of non-essential communications (promotional/marketing) from us or our partners post account setup. Contact us for removal from all Washowash.in lists.

8. Advertisements on Washowash.in:

Third-party advertising companies may serve ads based on browsing behaviour across our website. These ads do not include personally identifiable information.

9. Your Consent:

By using the website or providing information, you consent to information collection and usage as outlined in this Privacy Policy, including information sharing stipulations.

Should changes occur in our privacy policy, we’ll update this page to ensure continuous awareness regarding information collection, usage, and disclosure.

10. Grievance Officer:

According to the Information Technology Act 2000, the details of our Grievance Officer are provided below:

SHUJA ANSAR

SS & CO

1-65/18, Plot No.1, Survey No. 60, Mega Hills, Guttala Begumpet, Hyderabad, Rangareddy, Telangana, 50032

Phone No: – 8520888010

Email: – grievances@washowash.in

Time: Mon to Sat (10:00 to 16:00)